Frequently Asked Questions
Everything you need to know about your BURST experience, from shipping to style advice.
How long will it take for my order to arrive?
Standard shipping typically takes 3-5 business days within the continental US. Expedited shipping options are available at checkout for those who need their fashion fix sooner.
What is your return policy?
We offer a 30-day return policy for all unworn, unwashed items with original tags attached. Simply use our online portal to generate a prepaid return label.
How do I know which size to choose?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more relaxed fit or following the 'Fit Note' on the specific item.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Klarna and Afterpay.
Are your materials sustainably sourced?
At BURST, we are committed to ethical fashion. Over 70% of our current collection is made from organic cotton, recycled polyester, or Tencel to minimize our environmental footprint.
Can I change or cancel my order after it's been placed?
Our warehouse processes orders quickly, but we have a 1-hour window for cancellations or address changes. Please contact our support team immediately via live chat for assistance.